Thank you note

We love receiving feedback from our guests. We especially love receiving thank you letters/ cards/ presents at the end of someone’s stay. Here’s a lovely letter written by a family who stayed at our Brighton property for three months!

Dear Anna, Agatha, Imogene & Alison;

Thank you for all your help during our stay at Caroline Apartments. We have had a delightful time here and always appreciated the happy smiles, that nothing was too big a deal and especially Anna’s efforts when we were stuck without keys! We will be sure to recommend your apartments to our friends and family.

Best wishes, Roger, Jo, Amelie & Christien.

That’s just our latest note. Every week we receive more thank you notes from our guests – and we are guessing that’s why they keep coming back to us.

I personally enjoy seeing that our Team are obviously hitting the mark with customer service, so that’s a big pat on the back to the Brighton girls! If you are thinking of staying at either of our properties, you can be sure to have a dedicated Front Office and Housekeeping Team who will always go the extra mile to ensure you’re having a memorable stay.

Coming to Melbourne? Why stay anywhere else?

One day, I realised the importance of this little book to us, and how it told of all the wonderful features of our apartments. Then it occurred to me, that if it was such a great tool for us, how it would be an even better tool for any of our potential clients to make an informed choice to stay with us at Caroline Serviced Apartments.

How did we turn this little book into a widely accessible platform for any person wanting to come and spend a night or more with us? We have started filming our actual guest telling anyone who wants to know, what it is like to stay, and here are the results….

Raw & honest opinions from people who have experienced first hand, what we’re all about, from all different walks of life, staying for all different reasons.

Have you been better informed?